Effective Date: July 02, 2026
Welcome to Hi-Five Travel Services Pvt. Ltd. (“Hi-Five Travels”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, hi-5travels.com, and all travel-related services offered by us.
By accessing our website, making an enquiry, requesting a quotation, or booking any travel service with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Hi-Five Travel Services Pvt. Ltd.
Property No. 87, Ground Floor, Khirki Village,
Near Saket Court, Malviya Nagar,
New Delhi – 110017, India
Phone:
+91-9953560350
+91-8053885538
Email: contact@hi-5travels.com
Website: hi-5travels.com
Hi-Five Travels provides travel-related services including, but not limited to:
Domestic Tour Packages
International Tour Packages
Flight Bookings
Hotel Reservations
Holiday Packages
Visa Assistance
Travel Insurance
Cruise Bookings
Airport Transfers
Car Rentals
Customized Travel Planning
Group Tours
Corporate Travel Services
All services are subject to availability and confirmation by the respective suppliers.
A booking is considered confirmed only after:
Receipt of the required advance or full payment (as applicable).
Confirmation from airlines, hotels, transport providers, cruise operators, or other service providers.
Issuance of a booking confirmation or travel voucher by Hi-Five Travels.
Until confirmation is provided, no booking shall be deemed final.
All prices displayed or quoted are subject to:
Availability at the time of booking.
Changes in airline fares, hotel tariffs, taxes, exchange rates, or government regulations.
Promotional offers and seasonal pricing.
Prices may change without prior notice until the booking is confirmed.
Customers agree to make payments according to the payment schedule communicated during the booking process.
Accepted payment methods may include:
Bank Transfer
UPI
Credit Card
Debit Card
Net Banking
Other approved payment methods
Failure to make payments within the stipulated time may result in cancellation of the booking.
Travellers are solely responsible for ensuring that they possess:
A valid passport.
Required visas.
Travel permits.
Health certificates or vaccination records (if applicable).
Any other mandatory travel documentation.
While Hi-Five Travels may assist with visa applications, visa approval remains entirely at the discretion of the relevant embassy or government authority.
We are not responsible for visa refusals, delays, or rejections.
Customers agree to:
Provide accurate and complete information.
Verify all booking details before travel.
Follow airline, hotel, and destination rules.
Comply with immigration and customs regulations.
Respect local laws and cultural practices during travel.
Any costs arising from incorrect information provided by the customer shall be the customer’s responsibility.
Requests for changes after booking confirmation may include:
Date changes
Passenger name corrections
Destination changes
Hotel upgrades
Flight modifications
Such requests are subject to availability and may attract additional charges imposed by airlines, hotels, or other service providers.
Cancellation requests must be submitted in writing via email.
Cancellation charges may vary depending on:
Airline policies
Hotel policies
Tour operator policies
Visa processing status
Time remaining before departure
Certain bookings may be non-refundable or partially refundable.
Any applicable refund will be processed only after receiving refunds from the respective service providers, where applicable.
Refunds, where applicable, shall be processed after deducting:
Cancellation charges
Supplier penalties
Government taxes (where non-refundable)
Service fees
Payment gateway charges (if applicable)
Processing times may vary depending on banks, airlines, hotels, and payment providers.
We strongly recommend that every traveller obtain comprehensive travel insurance covering:
Medical emergencies
Trip cancellation
Trip interruption
Lost baggage
Personal accidents
Travel delays
Hi-Five Travels shall not be liable for losses that could have been covered under travel insurance.
Hi-Five Travels acts as an intermediary between customers and independent travel service providers.
We shall not be liable for:
Flight delays or cancellations.
Hotel overbooking.
Airline operational issues.
Loss of baggage.
Natural disasters.
Political unrest.
Epidemics or pandemics.
Government restrictions.
Weather conditions.
Acts of terrorism.
Strikes or industrial disputes.
Any circumstances beyond our reasonable control.
Our liability, if any, shall be limited to the amount paid directly to us for the specific service in question.
Hi-Five Travels shall not be responsible for delays, cancellations, or failure to perform services due to events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Fires
War
Civil unrest
Government actions
Travel restrictions
Airline shutdowns
Public health emergencies
In such circumstances, alternative arrangements may be offered where possible, subject to supplier policies.
We make every effort to ensure that the information on our website is accurate and up to date.
However:
Prices may change without notice.
Images are for illustrative purposes only.
Hotel ratings are based on supplier classifications.
Itineraries may be modified due to operational requirements.
We reserve the right to correct any errors or omissions at any time.
All content available on this website, including:
Text
Logos
Graphics
Images
Videos
Icons
Website design
Branding
is the property of Hi-Five Travel Services Pvt. Ltd. unless otherwise stated.
No content may be copied, reproduced, modified, or distributed without prior written permission.
Our website may contain links to third-party websites or integrate third-party services.
We are not responsible for:
Their content
Privacy practices
Service quality
Availability
Policies
Your use of such third-party services is governed by their respective terms and conditions.
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
Hi-Five Travel Services Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page along with the revised Effective Date.
Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
If you have any questions regarding these Terms & Conditions, please contact us:
Hi-Five Travel Services Pvt. Ltd.
Property No. 87, Ground Floor, Khirki Village,
Near Saket Court, Malviya Nagar,
New Delhi – 110017, India
Phone:
+91-9953560350
+91-8053885538
Email: contact@hi-5travels.com
Website: hi-5travels.com
By accessing or using hi-5travels.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.